Refund Policy

Last updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds on any paid services or products offered by Quibalorghol. We are committed to customer satisfaction and fair business practices.

2. Free Content

The majority of content on our website is provided free of charge for educational purposes. No refunds are applicable for free content or information.

3. Paid Services or Products

Should we offer paid services or products in the future, the following refund terms will apply:

3.1 Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 14 days of purchase
• The service or product was not delivered as described
• There was a technical error in processing your payment
• You have not accessed or used the paid content extensively

3.2 Non-Refundable Items

The following are not eligible for refunds:

• Services or products purchased more than 14 days ago
• Digital content that has been fully accessed or downloaded
• Personalized or customized services that have been delivered
• Services that have been substantially used or consumed

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request

Contact us at:
Email: notifyuse@quibalorghol.world
Address: Porkkalankatu 20 A, 00180 Helsinki, Finland
Phone: +358 10 343 5400

4.2 Processing Time

Once we receive your refund request:

• We will review your request within 5 business days
• You will receive a confirmation email regarding the status of your refund
• If approved, refunds will be processed within 10 business days
• The refund will be issued to the original payment method

5. Partial Refunds

In certain situations, partial refunds may be granted:

• If only part of a service was unsatisfactory
• If you have used a portion of the service or product
• At our discretion based on individual circumstances

6. EU Consumer Rights

In accordance with EU consumer protection laws, consumers in the European Union have the right to withdraw from a purchase within 14 days without giving any reason. This right applies to:

• Distance contracts and off-premises contracts
• Digital content that has not been accessed or downloaded
• Services that have not yet been fully performed

By expressly requesting that we begin performance of services before the end of the 14-day withdrawal period, you acknowledge that you will lose your right to withdraw once the service has been fully performed.

7. Exceptions and Special Circumstances

We reserve the right to:

• Refuse refunds for suspected fraudulent activity
• Offer alternative solutions such as service credits or exchanges
• Make exceptions to this policy on a case-by-case basis
• Modify this policy with reasonable notice

8. Chargebacks

If you initiate a chargeback with your payment provider, we will suspend access to services pending resolution. We encourage you to contact us directly before initiating a chargeback so we can resolve any issues.

9. Currency and Payment Method

Refunds will be issued in the same currency and to the same payment method used for the original purchase. Please note that currency exchange rates may vary between the time of purchase and refund.

10. Contact for Refund Inquiries

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Quibalorghol
Porkkalankatu 20 A
00180 Helsinki, Finland
Email: notifyuse@quibalorghol.world
Phone: +358 10 343 5400

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the updated policy.